Paul owns the service delivery of our services to partners and merchants. From card design and fulfilment, through to transaction processing and follow-up customer care, Paul and his team ensure Savvy delivers on its service level commitments.
The Caffè Nero card really is a great success for us and we are delighted with the support we have had from day one with Savvy.
They (Savvy) designed and delivered a solution that was very light touch on Boots existing EPOS infrastructure and would have zero impact to Boots customers during the migration project.
Their (Savvy) technology, commitment to our future roadmap, knowledge of the market and understanding of our current pain points made them the ideal choice.
They (Savvy) have consistently demonstrated a customer focused approach and have given us the tools to meet key business objectives in terms of increasing customer acquisition and retention levels.
After undertaking a wide-reaching research project to find a new gift card processer we elected to go ahead and migrate our Zizzi and ASK Italian programs to Savvy. Little did we know at this stage the challenges external parties would present us with. The Savvy team, from top to bottom, offered continual support and impartial advice during a very stressful time over our peak sales and redemption period.
They (Savvy) delivered everything that we required within very tight deadlines without any issues and offered a level of support pre, during and post deployment that was unsurpassed.
I have known and worked with them over the last five years and they are held in the highest regard by the retail partners they work with.
They have delivered to and exceeded our expectations, and we look forward to the increased commercial opportunities that their technology will enable for us.
